They have excellent customer service with quick response to my questions and stuff.
As for ordering stuff. I ordered 3 items from them. Hoshi no Koe, Nadesico:Prince of Darkness, & Geneshaft Vol 4. Speedy Delivery considering they are located in Flordia, USA. I think it took about 3 or so days.
Their prices are quite low, dirt cheap compared to other sites and its the real deal. Legit DVDs and stuff. Shipping is 99 cents each DVD and sales tax only if you live in Florida (Shipping according to within the United States, sorry international people:( )